1. Introduction
Welcome to Rinsee Cleaners Pvt. Ltd. (“Company”, “we”, “our”, “us”).
These Terms & Conditions (“Terms”) govern your access to and use of our website rinseecleaners.com, mobile applications, services, and any related platforms (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our platform.
2. Services Provided
Rinsee Cleaners Pvt. Ltd. provides:
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Laundry Services
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Dry Cleaning Services
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Steam Pressing & Ironing
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Stain Removal
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Households & Commercial Laundry
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Pickup & Delivery Services
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Subscription Plans
The service availability may vary by location.
3. User Responsibilities
By using our platform, you agree that you will:
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Provide accurate, complete, and up-to-date information
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Not misuse or attempt to disrupt the platform
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Not use our services for illegal purposes
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Ensure timely availability of clothes for pickup
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Make payments on time
We reserve the right to refuse service to any user who violates these responsibilities.
4. Order Placement, Pickup & Delivery
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Orders can be placed through website, mobile app, WhatsApp, or phone.
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Pickup and delivery timings are subject to availability.
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Delays may occur due to traffic, weather, or operational reasons.
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Clothes will be delivered only to the registered address unless changed by the customer.
5. Pricing & Payment
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Prices displayed on rinseecleaners.com are subject to change without notice.
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All payments must be made through approved payment methods (UPI, Wallets, Cash, Online Payments, etc.).
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For subscription or bulk corporate orders, separate terms may apply.
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If payment is pending, the company may hold delivery until dues are cleared.
6. Damage, Loss & Liability
We follow strict quality processes; however:
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The Company’s maximum liability for lost or damaged items is limited to 10 times the washing cost of the item or ₹500 per item, whichever is lower.
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We are not responsible for:
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Weak fabric or color fading
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Shrinkage of garments
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Pre-existing stains/tears
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Items left in pockets (cash, documents, accessories, etc.)
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Delicate or high-value clothes must be informed to our team in advance.
7. Garment Claims
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Claims must be raised within 24 hours of delivery.
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The original receipt/order ID must be provided.
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Claims without proper proof cannot be processed.
8. Unclaimed Garments
Garments not collected or delivered due to customer unavailability within 30 days from the due date will be disposed of or donated.
The Company will not be liable for such items.
9. Cancellation & Refund Policy
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Pickup cancellations should be made before the scheduled time.
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Refunds (if applicable) will be processed within 7–10 business days.
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No refunds for services already completed.
10. Use of Website
You agree not to:
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Copy or distribute website content without permission
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Attempt unauthorized access
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Upload harmful code, malware, or spam
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Misuse forms or payment gateway
We may suspend accounts violating our policies.
11. Intellectual Property
All website content, logos, graphics, text, and media are the property of Rinsee Cleaners Pvt. Ltd.
You may not copy or reuse any part of the website without permission.
12. Privacy & Data Protection
Your personal information is handled as per our Privacy Policy.
By using our services, you consent to data collection for service and communication purposes.
13. Third-Party Services
We may use third-party logistics, payment gateways, or partners.
We are not responsible for:
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Errors caused by partner platforms
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Third-party policies
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System downtime caused by external providers
14. Changes to Terms
We may update these Terms from time to time.
Changes will be posted on rinseecleaners.com and will be effective immediately.
15. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Any disputes shall be resolved in the jurisdiction of Indore, Madhya Pradesh.