Privacy Policy

Rinsee Cleaners Private Limited (“Rinsee”, “we”, “us” or “our”) respects your privacy. This Privacy Policy applies to our website, mobile applications, customer support channels, participating Rinsee outlets and related services. It describes what information we collect, why we use it, when we share it and the choices available to you.

1. Information we collect

Depending on how you interact with Rinsee, we may collect:

• Contact details: your name, phone number, email address and pickup or delivery address.
• Order and service details: services requested, garment or item descriptions, pickup and delivery instructions, order history, preferences and feedback.
• Enquiry details: information you provide through our contact, franchise, employment or other enquiry forms. Our website contact form may ask for your name, phone number, email address, area of interest and message.
• Payment records: transaction reference, payment status and related billing information. Payments may be handled by a payment provider.
• App and device information: device type, app or browser details, diagnostic data and usage information. If a feature requiring location is enabled, the app may use location information for that feature.
• Communications: messages, support requests and other information you choose to send us.

Please provide only information needed for your order or enquiry. Do not send payment passwords, PINs or other sensitive credentials to Rinsee.

2. How we use information

We use information to receive and manage enquiries; create and fulfil orders; arrange pickup, cleaning and delivery; communicate order updates; process payments and refunds; provide customer support; manage franchise and employment enquiries; improve our website, app and services; protect customers and our business; and meet legal, accounting and regulatory requirements.

Where permitted, we may also use your contact details to share service information and promotional updates. You can opt out of promotional messages at any time using the unsubscribe option, where available, or by contacting us.

3. How we share information

We may share relevant information with participating Rinsee outlets or franchise partners involved in fulfilling your order; payment, hosting, technology, communications and customer support providers; delivery partners where needed; and professional advisers or public authorities when required by law or to protect legal rights. We require service providers handling information for us to use it only for the agreed service and to protect it appropriately.

We do not sell your personal information. If our business is reorganised or transferred, information may be transferred as part of that transaction subject to appropriate safeguards.

4. Cookies and similar technologies

Our website or app may use cookies or similar technologies to support essential functions, remember preferences, understand usage and improve performance. You can manage cookies through your browser or device settings. Disabling some cookies may affect how parts of our website work.

5. Retention and security

We keep information for as long as reasonably needed to provide services, maintain business and tax records, handle disputes and meet legal obligations. We then delete it or take steps to remove identifying details, where appropriate and permitted by law.

We use reasonable technical and organisational safeguards to protect information. No online service or method of electronic storage can be guaranteed to be completely secure.

6. Your choices and requests

You may contact us to request access to or correction of your personal information, ask about deletion where applicable, or withdraw consent where processing is based on consent. We may retain information that is needed to complete a service, maintain required records, resolve a dispute or comply with law. We may need to verify your identity before responding.

7. Children’s information

Rinsee services and accounts are intended to be used by adults. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate steps.

8. Third-party services and links

Our website or app may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before sharing information with them.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will publish the current version on this page and revise the “Last updated” date. If a change requires additional notice under applicable law, we will provide it through an appropriate channel.

10. Contact Rinsee

For privacy questions or requests, contact us using the details below.