Rinsee Cleaners Pvt. Ltd.
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At Rinsee Cleaners Pvt. Ltd., we strive to provide high-quality laundry and dry-cleaning services. This Return & Refund Policy explains the conditions under which customers may request returns, refunds, or compensation.
1. No Return of Laundry Services
Laundry and dry-cleaning are considered consumable and non-returnable services, and therefore:
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We do not accept returns once the service has been performed.
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Completed orders cannot be reversed or undone.
However, we do allow reprocessing under certain conditions (see Section 3 below).
2. Eligibility for Refunds
Refunds are only applicable in the following cases:
✔ When the service was not provided
If an order was placed but service was not completed (e.g., pickup cancelled, rider did not arrive).
✔ Duplicate payment
If a customer is charged twice for the same order.
✔ Service cancellation before pickup
If the customer cancels before our executive arrives for pickup.
Note:
Refunds for completed laundry/dry-cleaning services are not applicable unless covered under Section 4 (Damage/Loss Policy).
3. Rewash / Reprocessing Policy
If you are not satisfied with the outcome of the wash or dry-clean:
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You may request a free rewash within 24 hours of delivery.
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Rewash will only be provided for the same garment.
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Garments must be unused after delivery.
We reserve the right to deny rewash requests if:
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Garments were used or worn after delivery
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Stains were pre-existing and declared as “non-removable”
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Delicate items were not declared during pickup
4. Damage or Loss Policy
We take utmost care during the cleaning process.
However, in rare cases of damage or loss:
✔ Compensation is limited to:
The lower of:
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10 times the washing/cleaning cost, OR
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₹500 per garment
This limit applies due to variations in fabric quality, care labels, and pre-existing conditions beyond our control.
✔ Not covered under damage claims:
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Weak or fragile fabric
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Color bleeding or fading due to garment quality
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Shrinkage due to material nature
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Accessories (buttons, zippers, beads, tags)
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Items left in pockets (cash, keys, documents, etc.)
5. Refund Process
Once a refund is approved:
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It will be issued to the original payment method
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Processing time: 7–10 business days
For UPI payments, refunds usually process within 2–3 days.
6. Non-Refundable Situations
Refunds will NOT be provided in the following cases:
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Customer dissatisfaction with normal cleaning outcome
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Size shrinkage due to fabric nature
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Color fading or bleeding
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Requests made after 24 hours of delivery
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Garments damaged due to pre-existing conditions
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Incorrect pickup/delivery address provided by customer
7. Order Cancellation
Before pickup
✔ Full refund or service cancellation allowed.
After pickup
✘ Cancellation is not allowed since the service has already started.
8. Unclaimed Garments
Garments not claimed or delivered due to customer unavailability for 30 days will be:
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Donated or disposed of
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No refund or compensation will be provided
9. How to Request Refund or Rewash
To raise a request: